Sr Assoc HR Process Efficiency

Hershey Company; Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

Hershey Company in the Philippines seeks a Sr Assoc HR Process Efficiency to optimize HR service delivery and drive efficiency across employee lifecycle processes. The role demands strategic thinking, strong analytics, and collaboration with HR teams and stakeholders.

The Analyst will oversee intake management, identify improvements, analyze data, and leverage HR technology to automate routine tasks. A bachelor’s degree in HR/BA and 3–5 years of relevant experience are required for this

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3–5 years of experience in HR operations, service delivery, or process improvement in a corporate environment.
• Strong analytical skills and data-driven mindset.
• Excellent communication and stakeholder management abilities.
• Proficiency in HR technology and systems (HRIS, applicant tracking systems) and advanced Excel.

Responsibilities

• Oversee the intake of HR service requests, ensuring they are logged, prioritized, and assigned.
• Identify process improvements within HR service delivery and implement changes.
• Analyze HR service delivery data, track performance metrics, and generate reports.
• Collaborate with HR teams, managers, and stakeholders to meet requirements.
• Leverage HR technology to streamline processes and automate tasks.

Skills

Analytical thinking

Strategic thinking

Stakeholder management

Process improvement

Education

Bachelor's degree in HR/BA

Tools

HRIS

Applicant Tracking Systems

Excel

Job description

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Note:If you apply for a role at Hershey through our career's website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately.

Sr Assoc HR Process Efficiency

Posted Date: Aug 10, 2026

Requisition Number: 129967

Job Overview

The Analyst for HR Service Delivery Process Intake and Efficiency plays a critical role in optimizing HR employee lifecycle processes, ensuring seamless service delivery, and enhancing overall efficiency. This position requires a strategic thinker with excellent analytical skills, a deep understanding of HR operations, and a commitment to continuous improvement.

Accountabilities

• 1.Process Intake Management: Oversee the intake of HR service requests, ensuring they are accurately logged, prioritized, and assigned to the appropriate team members.
• 2.Efficiency Enhancement: Identify areas for process improvement within HR service delivery, recommend solutions, and implement changes to enhance efficiency and effectiveness.
• 3.Data Analysis and Reporting: Analyze HR service delivery data to identify trends, track performance metrics, and generate reports to inform decision-making and strategic planning.
• 4.Stakeholder Collaboration: Work closely with HR teams, managers, and other stakeholders to understand their needs, gather feedback, and ensure that service delivery processes meet organizational requirements.
• 5.Technology Utilization: Leverage HR technology and systems to streamline processes, automate routine tasks, and improve overall service delivery.
• Strategic Thinking: The ability to think strategically and align HR service delivery processes with organizational goals and objectives.
• Process Improvement: Expertise in process improvement methodologies (e.g., Lean, Six Sigma) and a proven track record of implementing process enhancements to drive efficiency and effectiveness.
• Customer Focus: A customer-centric approach to HR service delivery, with a commitment to providing exceptional service and meeting the needs of internal stakeholders.
• Change Management: Experience in managing change within an organization, including the ability to communicate changes effectively and support stakeholders through transitions.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data, identify patterns, and propose actionable insights.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey information to diverse audiences and build strong relationships with stakeholders.
• Technical Proficiency: Proficiency in HR technology and systems (e.g., HRIS, applicant tracking systems, performance management tools) and advanced skills in Microsoft Office Suite, particularly Excel.
• Project Management: Demonstrated experience in managing projects, including the ability to plan, execute, and monitor projects to achieve desired outcomes.
• Educational Background: A bachelor's degree in Human Resources, Business Administration, or a related field is required.
• Experience: A minimum of 3-5 years of experience in HR operations, service delivery, or process improvement is essential. Experience in a similar role within a corporate environment is highly desirable.