Senior Fraud Intelligence Analyst - Commercial Card

JPMorgan Chase & Co.; Taguig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

JPMorgan Chase & Co. in Metro Manila invites applications for a Commercial Card Fraud Specialist IV to support fraud reporting, suspicious referrals, and risk management.

You will research transactions, produce routine fraud reports, and maintain audit-ready case notes while coordinating with cross-functional teams to protect client interests. The role emphasizes accuracy, urgency, and disciplined case tracking in a fast-paced environment with complex activity patterns and sensitive information

Qualifications

• Experience supporting commercial card or payments fraud operations, including investigation support, reporting, or fraud-loss mitigation in a high-volume environment.
• Demonstrated investigative fundamentals, including researching and validating transactions and documenting conclusions clearly.
• Experience producing recurring operational reporting (daily, weekly, and monthly) with data quality controls and reconciliation discipline.
• Ability to manage multiple cases or tasks simultaneously and prioritize based on urgency, aging, and potential impact.
• Strong written and verbal communication skills, including audit-ready case notes and structured narratives.
• Strong attention to detail and rigorous follow-through in trackers and outputs.
• Proficiency with spreadsheet and reporting tools (Excel, Pivot tables, lookups) and ability to learn new tools.
• Ability to work a schedule aligned to 24/7 operations, including weekends and US/Philippines holidays.

Responsibilities

• Produce daily, weekly, and monthly reporting on fraud trends, queue volumes, aging, loss and save outcomes, productivity, and escalation drivers.
• Maintain trackers and reporting outputs to ensure accuracy, consistency, and timely distribution.
• Analyze results to identify patterns, anomalies, and emerging risks, and elevate actionable insights with supporting data.
• Research and validate transactions by correlating activity across accounts or entities and documenting rationale clearly.
• Identify activity that meets criteria for suspicious referral submission and prepare referrals with clear narratives and evidence summaries.
• Maintain thorough, control-aligned case notes that support internal review and quality expectations.
• Prioritize work across multiple cases based on urgency, aging, and potential impact while meeting targets.
• Partner with teammates and stakeholders to support coverage needs and promote a strong client experience.
• Support ad hoc reporting and analytics requests with clear, accurate outputs.
• Identify process improvements and help standardize trackers and templates to improve efficiency.

Skills

Fraud analysis

Investigative skills

Operational reporting

Case management

Communication skills

Data-driven decision making

Detail orientation

Excel

Power Query

Multi-tasking

Tools

Excel

Power Query

Case management systems

Job description

JPMorgan Chase & Co. in Metro Manila invites applications for a Commercial Card Fraud Specialist IV to support fraud reporting, suspicious referrals, and risk management.

You will research transactions, produce routine fraud reports, and maintain audit-ready case notes while coordinating with cross-functional teams to protect client interests. The role emphasizes accuracy, urgency, and disciplined case tracking in a fast-paced environment with complex activity patterns and sensitive information