Fraud Specialist IV

JPMorgan Chase & Co.; Taguig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

JPMorgan Chase & Co. in Metro Manila invites applications for a Commercial Card Fraud Specialist IV to support fraud reporting, suspicious referrals, and risk management.

You will research transactions, produce routine fraud reports, and maintain audit-ready case notes while coordinating with cross-functional teams to protect client interests. The role emphasizes accuracy, urgency, and disciplined case tracking in a fast-paced environment with complex activity patterns and sensitive information

Qualifications

• Experience supporting commercial card or payments fraud operations, including investigation support, reporting, or fraud-loss mitigation in a high-volume environment.
• Demonstrated investigative fundamentals, including researching and validating transactions and documenting conclusions clearly.
• Experience producing recurring operational reporting (daily, weekly, and monthly) with data quality controls and reconciliation discipline.
• Ability to manage multiple cases or tasks simultaneously and prioritize based on urgency, aging, and potential impact.
• Strong written and verbal communication skills, including audit-ready case notes and structured narratives.
• Strong attention to detail and rigorous follow-through in trackers and outputs.
• Proficiency with spreadsheet and reporting tools (Excel, Pivot tables, lookups) and ability to learn new tools.
• Ability to work a schedule aligned to 24/7 operations, including weekends and US/Philippines holidays.

Responsibilities

• Produce daily, weekly, and monthly reporting on fraud trends, queue volumes, aging, loss and save outcomes, productivity, and escalation drivers.
• Maintain trackers and reporting outputs to ensure accuracy, consistency, and timely distribution.
• Analyze results to identify patterns, anomalies, and emerging risks, and elevate actionable insights with supporting data.
• Research and validate transactions by correlating activity across accounts or entities and documenting rationale clearly.
• Identify activity that meets criteria for suspicious referral submission and prepare referrals with clear narratives and evidence summaries.
• Maintain thorough, control-aligned case notes that support internal review and quality expectations.
• Prioritize work across multiple cases based on urgency, aging, and potential impact while meeting targets.
• Partner with teammates and stakeholders to support coverage needs and promote a strong client experience.
• Support ad hoc reporting and analytics requests with clear, accurate outputs.
• Identify process improvements and help standardize trackers and templates to improve efficiency.

Skills

Fraud analysis

Investigative skills

Operational reporting

Case management

Communication skills

Data-driven decision making

Detail orientation

Excel

Power Query

Multi-tasking

Tools

Excel

Power Query

Case management systems

Job description

Job Description

Help stop fraud before it spreads. In this role, your analysis and documentation will directly support timely decisions and stronger controls. You will work with a collaborative team that values accuracy, urgency, and sound judgment. If you enjoy investigating complex activity and turning data into action, this role offers meaningful impact every day.

As a Commercial card Fraud Specialist IV - Fraud reporting and suspicious referral specialist IV in Commercial Card Fraud Prevention, you will support efforts to reduce fraud losses through disciplined case tracking, high-quality reporting, and timely suspicious referral preparation. You will research and validate transactions, identify patterns and anomalies, and document findings clearly to support risk management decisions and internal controls.

Job responsibilities

• Produce daily, weekly, and monthly reporting on fraud trends, queue volumes, aging, loss and save outcomes, productivity, and escalation drivers
• Maintain trackers and reporting outputs to ensure accuracy, consistency, and timely distribution
• Analyze results to identify patterns, anomalies, and emerging risks, and elevate actionable insights with supporting data
• Research and validate transactions by correlating activity across accounts or entities and documenting rationale clearly
• Identify activity that meets criteria for suspicious referral submission and prepare referrals with clear, audit-ready narratives and evidence summaries
• Maintain thorough, control-aligned case notes that support internal review and quality expectations
• Prioritize work across multiple cases based on urgency, aging, and potential impact while meeting individual and team targets
• Partner with teammates and relevant stakeholders to support coverage needs, resolve issues, and promote a strong client experience
• Support ad hoc reporting and analytics requests by delivering clear, accurate, and well-structured outputs
• Identify process improvement opportunities and help standardize trackers and templates to improve efficiency and consistency

Required qualifications, capabilities and skills

• Experience supporting commercial card or payments fraud operations, including investigation support, reporting, or fraud-loss mitigation in a high-volume environment
• Demonstrated investigative fundamentals, including researching and validating transactions and documenting conclusions clearly
• Experience producing recurring operational reporting (daily, weekly, and monthly) with data quality controls and reconciliation discipline
• Ability to manage multiple cases or tasks simultaneously and prioritize based on urgency, aging, and potential impact
• Strong written communication skills, including audit-ready case notes, escalation summaries, and structured referral narratives
• Strong verbal communication skills with a professional, service-oriented approach
• High attention to detail and strong follow-through through closure, including accuracy in trackers and reporting outputs
• Strong analytical and problem-solving skills in a fast-paced, target-driven environment
• Proficiency with spreadsheet and reporting tools (including Excel functions such as pivot tables, lookups, and filters) and comfort learning new queue and case management tools
• Ability to work a schedule aligned to 24/7 operations, including weekends and United States and Philippines holidays
• Ability to handle sensitive client and transaction information with confidentiality and integrity

Preferred qualifications, capabilities and skills

• Experience in advanced commercial card fraud, business-to-business payments, or corporate payment flows (including purchasing cards, travel cards, or virtual cards)
• Experience preparing and submitting suspicious referrals in an audit-sensitive environment, including categorization and evidence packaging
• Experience improving reporting efficiency and accuracy through automation or standardization (for example, Power Query or comparable tools)
• Experience measuring and explaining loss and save outcomes, productivity, and driver-based performance trends
• Experience with continuous improvement methods (for example, process mapping, Kaizen, or Six Sigma) and applying control or quality enhancements
• Experience supporting onboarding, peer upskilling, or knowledge sharing as a subject matter resource
• Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.