Fraud Specialist IV

JPMorgan Chase Bank, N.A.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorgan Chase Bank, N.A. in Manila/Taguig is seeking a Commercial Card Fraud Specialist IV to analyze activity, document findings, and support risk decisions with audit-ready narratives. The role emphasizes accuracy, urgency, and strong controls.

You will generate daily to monthly fraud reports, maintain trackers, identify trends and anomalies, and collaborate to ensure a strong client experience. 24/7 coverage across US and PH holidays is expected.

Qualifications

• Experience supporting commercial card or payments fraud operations in high-volume environments.
• Investigative fundamentals: researching and validating transactions and documenting conclusions clearly.
• Experience producing recurring operational reporting with data quality controls and reconciliation discipline.
• Ability to manage multiple cases simultaneously and prioritize based on urgency, aging, and potential impact.
• Strong written communication with audit-ready case notes, escalation summaries, and structured referral narratives.
• Strong verbal communication with a professional, service-oriented approach.
• High attention to detail and accuracy in trackers and reporting outputs.
• Strong analytical and problem-solving skills in a fast-paced environment.
• Proficiency with spreadsheet and reporting tools (pivot tables, lookups, filters) and learning new tools.
• Ability to work a schedule aligned to 24/7 operations, including weekends and US/Philippines holidays.
• Ability to handle sensitive client and transaction information with confidentiality and integrity.

Responsibilities

• Produce daily, weekly, and monthly reporting on fraud trends, queue volumes, aging, loss and save outcomes, productivity, and escalation drivers.
• Maintain trackers and reporting outputs to ensure accuracy, consistency, and timely distribution.
• Analyze results to identify patterns, anomalies, and emerging risks, and elevate actionable insights with supporting data.
• Research and validate transactions by correlating activity across accounts or entities and documenting rationale clearly.
• Identify activity that meets criteria for suspicious referral submission and prepare referrals with clear, audit-ready narratives and evidence summaries.
• Maintain thorough, control-aligned case notes that support internal review and quality expectations.
• Prioritize work across multiple cases based on urgency, aging, and potential impact while meeting individual and team targets.
• Partner with teammates and relevant stakeholders to support coverage needs, resolve issues, and promote a strong client experience.
• Support ad hoc reporting and analytics requests by delivering clear, accurate, and well-structured outputs.
• Identify process improvement opportunities and help standardize trackers and templates to improve efficiency and consistency.

Skills

Fraud investigations

Data analysis

Reporting

Communication skills

Attention to detail

Case management

Excel / spreadsheets

Prioritization

Analytical thinking

Tools

Excel

Power Query

Job description

Job Description :

Help stop fraud before it spreads. In this role, your analysis and documentation will directly support timely decisions and stronger controls. You will work with a collaborative team that values accuracy, urgency, and sound judgment. If you enjoy investigating complex activity and turning data into action, this role offers meaningful impact every day.

As a Commercial card Fraud Specialist IV - Fraud reporting and suspicious referral specialist IV in Commercial Card Fraud Prevention, you will support efforts to reduce fraud losses through disciplined case tracking, high-quality reporting, and timely suspicious referral preparation. You will research and validate transactions, identify patterns and anomalies, and document findings clearly to support risk management decisions and internal controls.

Job responsibilities

• Produce daily, weekly, and monthly reporting on fraud trends, queue volumes, aging, loss and save outcomes, productivity, and escalation drivers


• Maintain trackers and reporting outputs to ensure accuracy, consistency, and timely distribution


• Analyze results to identify patterns, anomalies, and emerging risks, and elevate actionable insights with supporting data


• Research and validate transactions by correlating activity across accounts or entities and documenting rationale clearly


• Identify activity that meets criteria for suspicious referral submission and prepare referrals with clear, audit-ready narratives and evidence summaries


• Maintain thorough, control-aligned case notes that support internal review and quality expectations


• Prioritize work across multiple cases based on urgency, aging, and potential impact while meeting individual and team targets


• Partner with teammates and relevant stakeholders to support coverage needs, resolve issues, and promote a strong client experience


• Support ad hoc reporting and analytics requests by delivering clear, accurate, and well-structured outputs


• Identify process improvement opportunities and help standardize trackers and templates to improve efficiency and consistency

Required qualifications, capabilities and skills

• Experience supporting commercial card or payments fraud operations, including investigation support, reporting, or fraud-loss mitigation in a high-volume environment


• Demonstrated investigative fundamentals, including researching and validating transactions and documenting conclusions clearly


• Experience producing recurring operational reporting (daily, weekly, and monthly) with data quality controls and reconciliation discipline


• Ability to manage multiple cases or tasks simultaneously and prioritize based on urgency, aging, and potential impact


• Strong written communication skills, including audit-ready case notes, escalation summaries, and structured referral narratives


• Strong verbal communication skills with a professional, service-oriented approach


• High attention to detail and strong follow-through through closure, including accuracy in trackers and reporting outputs


• Strong analytical and problem-solving skills in a fast-paced, target-driven environment


• Proficiency with spreadsheet and reporting tools (including Excel functions such as pivot tables, lookups, and filters) and comfort learning new queue and case management tools


• Ability to work a schedule aligned to 24/7 operations, including weekends and United States and Philippines holidays


• Ability to handle sensitive client and transaction information with confidentiality and integrity

Preferred qualifications, capabilities and skills

• Experience in advanced commercial card fraud, business-to-business payments, or corporate payment flows (including purchasing cards, travel cards, or virtual cards)


• Experience preparing and submitting suspicious referrals in an audit-sensitive environment, including categorization and evidence packaging


• Experience improving reporting efficiency and accuracy through automation or standardization (for example, Power Query or comparable tools)


• Experience measuring and explaining loss and save outcomes, productivity, and driver-based performance trends


• Experience with continuous improvement methods (for example, process mapping, Kaizen, or Six Sigma) and applying control or quality enhancements


• Experience supporting onboarding, peer upskilling, or knowledge sharing as a subject matter resource


• Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence.