Fraud Analytics & Risk Reporting Specialist

JPMorgan Chase Bank, N.A.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorgan Chase Bank, N.A. in Manila/Taguig is seeking a Commercial Card Fraud Specialist IV to analyze activity, document findings, and support risk decisions with audit-ready narratives. The role emphasizes accuracy, urgency, and strong controls.

You will generate daily to monthly fraud reports, maintain trackers, identify trends and anomalies, and collaborate to ensure a strong client experience. 24/7 coverage across US and PH holidays is expected.

Qualifications

• Experience supporting commercial card or payments fraud operations in high-volume environments.
• Investigative fundamentals: researching and validating transactions and documenting conclusions clearly.
• Experience producing recurring operational reporting with data quality controls and reconciliation discipline.
• Ability to manage multiple cases simultaneously and prioritize based on urgency, aging, and potential impact.
• Strong written communication with audit-ready case notes, escalation summaries, and structured referral narratives.
• Strong verbal communication with a professional, service-oriented approach.
• High attention to detail and accuracy in trackers and reporting outputs.
• Strong analytical and problem-solving skills in a fast-paced environment.
• Proficiency with spreadsheet and reporting tools (pivot tables, lookups, filters) and learning new tools.
• Ability to work a schedule aligned to 24/7 operations, including weekends and US/Philippines holidays.
• Ability to handle sensitive client and transaction information with confidentiality and integrity.

Responsibilities

• Produce daily, weekly, and monthly reporting on fraud trends, queue volumes, aging, loss and save outcomes, productivity, and escalation drivers.
• Maintain trackers and reporting outputs to ensure accuracy, consistency, and timely distribution.
• Analyze results to identify patterns, anomalies, and emerging risks, and elevate actionable insights with supporting data.
• Research and validate transactions by correlating activity across accounts or entities and documenting rationale clearly.
• Identify activity that meets criteria for suspicious referral submission and prepare referrals with clear, audit-ready narratives and evidence summaries.
• Maintain thorough, control-aligned case notes that support internal review and quality expectations.
• Prioritize work across multiple cases based on urgency, aging, and potential impact while meeting individual and team targets.
• Partner with teammates and relevant stakeholders to support coverage needs, resolve issues, and promote a strong client experience.
• Support ad hoc reporting and analytics requests by delivering clear, accurate, and well-structured outputs.
• Identify process improvement opportunities and help standardize trackers and templates to improve efficiency and consistency.

Skills

Fraud investigations

Data analysis

Reporting

Communication skills

Attention to detail

Case management

Excel / spreadsheets

Prioritization

Analytical thinking

Tools

Excel

Power Query

Job description

JPMorgan Chase Bank, N.A. in Manila/Taguig is seeking a Commercial Card Fraud Specialist IV to analyze activity, document findings, and support risk decisions with audit-ready narratives. The role emphasizes accuracy, urgency, and strong controls.

You will generate daily to monthly fraud reports, maintain trackers, identify trends and anomalies, and collaborate to ensure a strong client experience. 24/7 coverage across US and PH holidays is expected.