Senior Digital Customer Care Specialist

NTT DATA, Inc.; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Job summary

NTT DATA, Inc. is hiring a Digital Customer Service Representative in the Philippines to be the first contact for customers, resolving inquiries with empathy, accuracy and care. You will handle a range of requests, providing solutions and logging details to ensure smooth service delivery.

The role is full-time with shift flexibility. Strong English communication, PC literacy and a collaborative mindset are essential.

Qualifications

• Excellent command of English, both speaking and writing.
• Strong oral and written communication skills.
• Typing accuracy and speed.
• Advanced knowledge of PCs and system navigation.
• Ability to learn new skills quickly and adapt.
• Experience in customer service in food/retail is a plus.

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs.
• Respond to inquiries and complaints with professionalism and care.
• Document interactions and input data for call history.
• Keep up-to-date with program and product information.
• Maintain confidentiality and adhere to data protection guidelines.
• Work all required shifts.

Skills

English proficiency

Communication skills

Typing

PC literacy

Team player

Tools

CRM systems

Job description

NTT DATA, Inc. is hiring a Digital Customer Service Representative in the Philippines to be the first contact for customers, resolving inquiries with empathy, accuracy and care. You will handle a range of requests, providing solutions and logging details to ensure smooth service delivery.

The role is full-time with shift flexibility. Strong English communication, PC literacy and a collaborative mindset are essential.