Brand Ambassador - Customer Care Specialist

NTT DATA, Inc.; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

NTT DATA, Inc. is seeking a Customer Care Associate in Metro Manila to be the first contact with customers and a brand ambassador. You will address inquiries, resolve issues, and ensure a high level of service with care and empathy.

The role requires effective communication and the ability to handle multiple tasks in a fast-paced environment. Hours are Monday through Sunday with shifts; this is a full-time on-site position in the Philippines.

Qualifications

• Demonstrated passion for customer satisfaction excellence.
• Excellent written and spoken English.
• Ability to learn new skills quickly and adapt to change.
• Strong oral and written communication, including typing, spelling and grammar.

Responsibilities

• Deliver first-class service by assessing and responding to customer needs with sound judgment.
• Respond to inquiries and complaints professionally to fulfill customer requests.
• Handle complex inquiries and complaints accurately using available resources.
• Complete documentation for each interaction and update call history or notify third parties as needed.
• Stay current on product and program information through continuous learning.
• Maintain confidentiality and comply with data handling guidelines.

Skills

Customer service

Communication skills

Problem solving

Typing

Data entry

Empathy

Attention to detail

Tools

PC proficiency

Job description

NTT DATA, Inc. is seeking a Customer Care Associate in Metro Manila to be the first contact with customers and a brand ambassador. You will address inquiries, resolve issues, and ensure a high level of service with care and empathy.

The role requires effective communication and the ability to handle multiple tasks in a fast-paced environment. Hours are Monday through Sunday with shifts; this is a full-time on-site position in the Philippines.