Exceptional Digital Customer Care Specialist

NTT DATA North America; Quezon City; On-site; PHP 25,000 - 35,000; Full time

Job summary

NTT DATA North America is seeking a full-time Digital Customer Service Representative to act as a Brand Ambassador. You will be the first point of contact for customers, dedicated to solving issues and providing exceptional service.

The ideal candidate has a passion for customer satisfaction, strong communication skills, and is able to handle complex inquiries with professionalism. The role requires a commitment to continuous learning and the ability to maintain confidentiality while serving customers.

Qualifications

• Prior experience in customer service is a strong asset.
• Strong knowledge of English required.
• Experience in food and/or retail industry considered an asset.

Responsibilities

• Respond to customer needs and provide appropriate solutions.
• Document interactions and maintain call history.
• Stay updated on program and product information.

Skills

Customer satisfaction excellence

Oral and written communication skills

Problem-solving skills

Ability to learn quickly

Job description

NTT DATA North America is seeking a full-time Digital Customer Service Representative to act as a Brand Ambassador. You will be the first point of contact for customers, dedicated to solving issues and providing exceptional service.

The ideal candidate has a passion for customer satisfaction, strong communication skills, and is able to handle complex inquiries with professionalism. The role requires a commitment to continuous learning and the ability to maintain confidentiality while serving customers.