Senior Digital Customer Care Specialist

NTT DATA North America; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

NTT DATA North America is hiring a Customer Care Associate in Manila, Philippines. In this full-time position, you will serve as the first contact for customers, providing exceptional service and resolving their inquiries. Strong communication skills and a positive attitude are essential. You will engage with customers to understand their needs, respond to their inquiries, and maintain confidentiality. Candidates with a background in customer service, particularly in the food or retail industry, are preferred.

Qualifications

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Ability to resolve complex, and often sensitive customer complaints/inquiries professionally.

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs.
• Respond to complex customer inquiries and complaints in an informed manner.
• Maintain strict confidentiality and adhere to legislation on data use.

Skills

Customer satisfaction excellence

Communication skills

Problem-solving

Empathy

Job description

NTT DATA North America is hiring a Customer Care Associate in Manila, Philippines. In this full-time position, you will serve as the first contact for customers, providing exceptional service and resolving their inquiries. Strong communication skills and a positive attitude are essential. You will engage with customers to understand their needs, respond to their inquiries, and maintain confidentiality. Candidates with a background in customer service, particularly in the food or retail industry, are preferred.