Senior Digital Customer Care Specialist

NTT DATA, Inc.; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

NTT DATA, Inc. is seeking a Digital Customer Service Representative in the Philippines. This full-time role requires a commitment to delivering exceptional customer service, solving problems, and maintaining a caring, professional demeanor across all customer interactions.

Responsibilities include handling inquiries and complaints, documenting interactions, and staying current on product information. English fluency and strong written and spoken communication are essential.

Qualifications

• Demonstrated passion for customer satisfaction excellence.
• Proficient in English with strong written and verbal communication.
• Experience in a customer service environment is preferred.
• Ability to learn quickly and adapt to new information.

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• Fulfills customer requests, responds to inquiries and complaints with due attention to customer care and professionalism.
• Responds to complex inquiries and complaints in a highly informed and responsible manner.
• Completes documentation for each interaction and logs call history or messages to third parties as needed.

Skills

Customer service

English

Communication skills

Teamwork

Job description

NTT DATA, Inc. is seeking a Digital Customer Service Representative in the Philippines. This full-time role requires a commitment to delivering exceptional customer service, solving problems, and maintaining a caring, professional demeanor across all customer interactions.

Responsibilities include handling inquiries and complaints, documenting interactions, and staying current on product information. English fluency and strong written and spoken communication are essential.