Digital Customer Care Champion

NTT DATA, Inc.; Manila; Remote; PHP 300,000 - 480,000; Full time

Job summary

NTT DATA, Inc. is seeking a Digital Customer Service Representative to serve as the initial point of contact for customers. The role emphasizes caring, accurate responses and a commitment to making every interaction enjoyable.

The position is full-time with shifts across a broad schedule, supporting a global customer base. The ideal candidate demonstrates passion for customer satisfaction, strong English communication, and the ability to learn quickly while maintaining confidentiality and

Qualifications

• Experience in customer service is a strong asset.
• Excellent written and spoken English communication.
• Comfortable working in a fast-paced environment.

Responsibilities

• Deliver first class service by assessing customer needs and offering solutions.
• Respond to inquiries and complaints with professional care.
• Address complex inquiries with accurate information and resources.
• Document interactions and update call history and third-party messaging as needed.
• Keep up-to-date on product information and company guidelines.

Skills

Customer service

English proficiency

Communication skills

Problem solving

Data entry

Job description

NTT DATA, Inc. is seeking a Digital Customer Service Representative to serve as the initial point of contact for customers. The role emphasizes caring, accurate responses and a commitment to making every interaction enjoyable.

The position is full-time with shifts across a broad schedule, supporting a global customer base. The ideal candidate demonstrates passion for customer satisfaction, strong English communication, and the ability to learn quickly while maintaining confidentiality and