Digital Customer Care Specialist Delight Every Interaction

NTT DATA North America; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

NTT DATA North America is seeking a Customer Care Associate in Manila, Philippines. This full-time position requires a commitment to exceptional customer service and the ability to respond to inquiries and complaints efficiently. Candidates should possess strong communication skills, a positive attitude, and some prior experience in interactive customer service environments. The role is pivotal in delivering and maintaining customer satisfaction through effective resolutions and support. Working hours may vary from Monday to Sunday, 8:00 AM to 12:00 AM EST.

Qualifications

• Demonstrated passion for customer satisfaction excellence.
• Prior experience in customer service is an asset.
• Ability to learn new skills quickly and accurately.

Responsibilities

• Deliver first class service by assessing customer needs.
• Respond to customer inquiries and complaints effectively.
• Maintain confidentiality and adhere to service guidelines.

Skills

Customer satisfaction

Oral communication

Written communication

Problem-solving

Positive attitude

Job description

NTT DATA North America is seeking a Customer Care Associate in Manila, Philippines. This full-time position requires a commitment to exceptional customer service and the ability to respond to inquiries and complaints efficiently. Candidates should possess strong communication skills, a positive attitude, and some prior experience in interactive customer service environments. The role is pivotal in delivering and maintaining customer satisfaction through effective resolutions and support. Working hours may vary from Monday to Sunday, 8:00 AM to 12:00 AM EST.