Customer Care Advocate & Brand Ambassador

NTT DATA, Inc.; Quezon; On-site; PHP 223,000 - 312,000; Full time

Job summary

NTT DATA, Inc. in the Philippines is seeking a Customer Care Associate to serve as the first point of contact for customers.

You will deliver first-class service, address inquiries and issues, and document interactions with care and accuracy. The role requires excellent English communication, strong written and verbal skills, and the ability to learn quickly while maintaining confidentiality and professionalism across all customer interactions.

Qualifications

• Demonstrated passion for customer satisfaction; prior experience is a strong asset.
• Proficient in English communication.
• Experience in food and/or retail environments is a plus.
• Strong written and verbal communication, including typing, spelling, and grammar.
• Able to learn new skills quickly and accurately.
• Advanced PC knowledge and familiarity with system navigation.

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• Respond to inquiries/complaints with care and professionalism.
• Respond to complex inquiries and complaints in a well-informed, responsible manner.
• Document interactions and input data for call history and customer fulfillment.
• Remain current on program and product information through continuous learning.
• Maintain confidentiality and adhere to data legislation and service guidelines.

Skills

Customer service

English

Typing

Communication skills

PC proficiency

Spelling and grammar

Problem solving

Job description

NTT DATA, Inc. in the Philippines is seeking a Customer Care Associate to serve as the first point of contact for customers.

You will deliver first-class service, address inquiries and issues, and document interactions with care and accuracy. The role requires excellent English communication, strong written and verbal skills, and the ability to learn quickly while maintaining confidentiality and professionalism across all customer interactions.