Senior Digital Customer Care Specialist

NTT DATA, Inc.; Metro Manila; On-site; PHP 360,000 - 720,000; Full time

Job summary

NTT DATA, Inc. is seeking a Digital Customer Service Representative to serve as a brand ambassador and first point of contact for customers.

The role emphasizes delivering exceptional service with a caring approach and a commitment to making every interaction enjoyable. You will handle inquiries, resolve issues, and document interactions while maintaining data confidentiality and upholding company guidelines.

Qualifications

• Demonstrated passion for customer satisfaction and prior experience is a strong asset.
• English required.
• Interactive customer service environment experience preferred.
• Experience in food/retail industry is a plus.
• Strong oral and written communication, including typing and grammar.
• Ability to adapt to change and learn quickly.
• Advanced PC knowledge and system navigation familiarity.
• Positive, empathetic, and professional communication style.
• Tactful and diplomatic in all customer interactions.
• Ability to resolve complex customer inquiries per company policies.
• Willingness to work all required shifts.

Responsibilities

• Deliver first-class service by assessing customer needs and offering suitable solutions.
• Respond to inquiries/complaints with a professional and courteous approach.
• Handle complex inquiries and escalate when needed with accurate information.
• Document interactions and update call history and third-party messages as required.
• Stay current on product and program information through continuous learning.
• Maintain confidentiality and comply with data handling guidelines.

Skills

Customer service

English proficiency

Communication skills

PC skills

Job description

NTT DATA, Inc. is seeking a Digital Customer Service Representative to serve as a brand ambassador and first point of contact for customers.

The role emphasizes delivering exceptional service with a caring approach and a commitment to making every interaction enjoyable. You will handle inquiries, resolve issues, and document interactions while maintaining data confidentiality and upholding company guidelines.