Full-Time Frontline Customer Care Specialist

NTT America, Inc.; Quezon; On-site; PHP 279,000 - 391,000; Full time

Job summary

NTT America, Inc. is seeking a Customer Care Associate to serve as a brand ambassador and first point of contact for customers. The role emphasizes solving customer issues with empathy and delivering exceptional service in a caring manner.

A full-time position with evening and weekend shifts to align with EST business hours. Responsibilities include handling inquiries, documenting interactions, and maintaining data accuracy while upholding confidentiality and company policies.

Qualifications

• Experience delivering customer satisfaction is a strong asset.
• Must be fluent in English (spoken and written).
• Experience in food/retail industries is advantageous.
• Excellent oral and written communication; includes typing, spelling and grammar.

Responsibilities

• Provide first-class service by assessing customer needs and offering solutions.
• Respond to inquiries and complaints with professionalism and care.
• Handle complex inquiries in a well-informed and accurate manner.
• Document interactions and input data for call history and follow-up with third parties as required.
• Stay updated on product information through continuous learning.
• Maintain confidentiality and comply with data privacy regulations.

Skills

Customer service

Communication skills

Typing

Spelling

Grammar

Adaptability

Confidentiality

Job description

NTT America, Inc. is seeking a Customer Care Associate to serve as a brand ambassador and first point of contact for customers. The role emphasizes solving customer issues with empathy and delivering exceptional service in a caring manner.

A full-time position with evening and weekend shifts to align with EST business hours. Responsibilities include handling inquiries, documenting interactions, and maintaining data accuracy while upholding confidentiality and company policies.