Senior CXone Studio Engineer — Remote (PST Hours)

yGen Innovations Inc.

Metro Manila

Remote

PHP 1.116.000 - 1.786.000

Vollzeit

14 Tage+

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

Schaffe es an den ATS-Filtern vorbei

Zusammenfassung

yGen Innovations Inc. is seeking Senior CXone Studio Engineers to join our team, working remotely from the Philippines to support enterprise contact center engagements.

You will design, build, and maintain advanced NiCE CXone Studio scripts for voice and digital channels in a high-volume, multi-queue environment. You will also develop API integrations, configure Personal Connection and Proactive XS, and enable Digital Experience channels like email, chat, SMS, and WhatsApp.

Qualifikationen

3 to 5 years of advanced NiCE CXone Studio scripting experience.
Solid background working inside a complex, high-volume, multi-queue contact center.
Hands-on experience building API integrations and signals into Studio scripts.
Experience with Personal Connection, Proactive XS, and Digital Experience channels (email, chat, SMS, WhatsApp).
Experience building screen pops integrated with CRM platforms.
Knowledge of Snowflake, SFTP, and AWS services for contact center data flows.
Experience maintaining code in Bitbucket.

Aufgaben

Design, build, and maintain advanced NiCE CXone Studio scripts for voice and digital channels.
Build and support API integrations and manage external signals in Studio scripts.
Configure Personal Connection and Proactive XS for outbound multi-modal outreach.
Set up Digital Experience channels including email, chat, SMS, and WhatsApp.
Develop screen pops tied to multiple CRM platforms.
Manage contact center data flows with Snowflake, SFTP, and AWS services.

Kenntnisse

CXone Studio scripting

API integrations

CRM screen pops

Digital Experience channels

Scripting in complex contact centers

Tools

Bitbucket

Snowflake

SFTP

AWS services

Jobbeschreibung