Remote CXone Administrator III - Studio & Reporting

Insite Managed Solutions, LLC; Philippines; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

PTO

Health benefits

Dental benefits

Life insurance

Job summary

Insite Managed Solutions is seeking a CXone Administrator III to provide administrative and technical support for the NICE CXone platform from a remote location in the Philippines. You will manage users, agents, queues, and routing while building reports and maintaining platform documentation.

The role requires 2+ years of CXone experience, strong troubleshooting, and readiness to take on more complex responsibilities. This is a remote role with benefits including PTO and health-related coverage.

Qualifications

• 2+ years of hands-on NICE CXone administration or support experience.
• Experience administering core CXone functionality including users, agents, skills, queues, routing, and related platform configuration.
• Strong troubleshooting skills with the ability to investigate platform issues and determine resolution or escalation.

Responsibilities

• Administer and maintain CXone functionality including users, agents, skills, queues, routing, callbacks, voicemail, and other configurations.
• Investigate and troubleshoot platform issues, resolve within scope or escalate with documented findings.
• Support routing and configuration changes, with opportunities to expand CXone Studio capabilities.
• Build and maintain CXone reporting to support troubleshooting and operational needs.
• Maintain accurate platform documentation and provide clear technical guidance to internal users.

Skills

CXone administration

Troubleshooting

Reporting

System configuration

User management

Tools

CXone Studio

Salesforce

Job description

Insite Managed Solutions is seeking a CXone Administrator III to provide administrative and technical support for the NICE CXone platform from a remote location in the Philippines. You will manage users, agents, queues, and routing while building reports and maintaining platform documentation.

The role requires 2+ years of CXone experience, strong troubleshooting, and readiness to take on more complex responsibilities. This is a remote role with benefits including PTO and health-related coverage.