Remote CXone Admin II: Optimize & Troubleshoot

Insite Managed Solutions, LLC

Philippines

Remote

PHP 400,000 - 600,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Insite Managed Solutions, LLC is seeking a CXone Administrator II to support NICE CXone platform configuration, troubleshooting, routing, and reporting. You will work under the direction of the CXone Helpdesk Manager to manage core platform responsibilities and grow into more complex tasks.

This remote role requires residing in the Philippines, with PTO, benefits, and opportunities to advance within CXone Studio and related integrations.

Qualifications

2+ years of hands-on NICE CXone administration or support experience.
Experience administering core CXone functionality including users, agents, skills, queues, routing, and related platform configuration.
Strong troubleshooting skills with the ability to investigate platform issues, identify likely causes, and determine resolution or escalation.
L1 CXone experience with readiness to take on more complex L2 responsibilities, or current L2-level CXone administration and support.
Experience using CXone reporting and platform data to support troubleshooting and operational decisions.

Responsibilities

Administer and maintain CXone functionality including users, agents, skills, queues, routing, callbacks, voicemail, and other platform configurations.
Investigate and troubleshoot platform issues, independently resolving issues within scope and escalating more complex technical issues with documented findings.
Support routing and configuration changes, with opportunities to expand technical capability within CXone Studio.
Build and maintain CXone reporting to support troubleshooting, platform performance, and operational needs.
Maintain accurate platform documentation and provide clear technical guidance to internal users and support teams.