Remote CXone Administrator — CCaaS Specialist (Philippines)

Insite Managed Solutions; Philippines; Remote; PHP 469,000 - 647,000; Full time

Benefits offered by this job

PTO

Health benefits

Dental

Life insurance

Job summary

Insite Managed Solutions in the Philippines is seeking a CXone Administrator to support day-to-day CXone operations, user and agent management, and standard reporting for a remote workforce. This role focuses on accurate operational execution, timely issue escalation, and maintaining a reliable platform experience for users.

The position requires 1–3 years of CXone administration and familiarity with core CXone functions, including user management and routing.

Qualifications

• 1–3 years of CXone administration experience.
• Familiar with CXone admin functions: user/agent management, skill-based routing.
• Basic troubleshooting skills for platform issues.
• Ability to follow documented procedures and escalate appropriately.

Responsibilities

• Perform day-to-day CXone administrative tasks including provisioning and deactivation of agents and users.
• Provide L1 support for platform issues and escalate per guidelines to senior staff.
• Maintain accurate configuration docs and change logs for CXone.
• Generate and distribute standard operational reports (queue performance, agent adherence).
• Support scheduling and Workforce Management (WFM) tasks within CXone.
• Identify recurring issues and communicate improvement opportunities to management.

Skills

CXone admin

CCaaS platform

User management

Troubleshooting

Tools

Salesforce

WFM integrations

Job description

Insite Managed Solutions in the Philippines is seeking a CXone Administrator to support day-to-day CXone operations, user and agent management, and standard reporting for a remote workforce. This role focuses on accurate operational execution, timely issue escalation, and maintaining a reliable platform experience for users.

The position requires 1–3 years of CXone administration and familiarity with core CXone functions, including user management and routing.