Cxone Administrator

Insite Managed Solutions; Philippines; Remote; PHP 469,000 - 647,000; Full time

Benefits offered by this job

PTO

Health benefits

Dental

Life insurance

Job summary

Insite Managed Solutions in the Philippines is seeking a CXone Administrator to support day-to-day CXone operations, user and agent management, and standard reporting for a remote workforce. This role focuses on accurate operational execution, timely issue escalation, and maintaining a reliable platform experience for users.

The position requires 1–3 years of CXone administration and familiarity with core CXone functions, including user management and routing.

Qualifications

• 1–3 years of CXone administration experience.
• Familiar with CXone admin functions: user/agent management, skill-based routing.
• Basic troubleshooting skills for platform issues.
• Ability to follow documented procedures and escalate appropriately.

Responsibilities

• Perform day-to-day CXone administrative tasks including provisioning and deactivation of agents and users.
• Provide L1 support for platform issues and escalate per guidelines to senior staff.
• Maintain accurate configuration docs and change logs for CXone.
• Generate and distribute standard operational reports (queue performance, agent adherence).
• Support scheduling and Workforce Management (WFM) tasks within CXone.
• Identify recurring issues and communicate improvement opportunities to management.

Skills

CXone admin

CCaaS platform

User management

Troubleshooting

Tools

Salesforce

WFM integrations

Job description

CXone Administrator

Company : Insite Managed Solutions

Job Type : Full Time Remote / Work from Home

*This is for international applicants only. If you are located in the U.S., please visit our Careers Page .*

*We are unable to sponsor or take over sponsorship of an employment Visa at this time. We do not offer international contractor roles, ONLY international employment agreements.*

*Curious ? Join the Insite Journey!*

This is a remote role for individuals who currently reside in the Philippines, Compensation 42,000 - 58,000 PHP/month, PTO, and benefits (health, dental, life) and more eligibility within 1 month of start date

Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!

As a CXone Administrator, you will support the day-to-day operation of the NICE CXone platform through routine configuration, user and agent administration, L1 support, and standard reporting. Working under the direction of the CXone Helpdesk Manager, this role focuses on accurate operational execution, timely issue escalation, and maintaining a reliable platform experience for users.

How you can be Exceptional in this role:

• Perform day-to-day CXone administrative tasks, including agent and user provisioning and deactivation, skill assignment, and basic routing or queue configuration changes
• Provide L1 support for platform issues and elevate to the CXone Helpdesk Manager or Senior CXone Engineer based on severity and established escalation guidelines
• Maintain accurate configuration documentation and change logs for the CXone environment
• Generate and distribute standard operational reports, including queue performance, agent adherence, and similar reporting
• Support scheduling and Workforce Management (WFM)-related administrative tasks within CXone
• Identify recurring issues or improvement opportunities and communicate them to the CXone Helpdesk Manager

How you will help us Succeed together:

• 1-3 years of experience administering CXone or a comparable CCaaS platform, or equivalent contact center technology administration experience
• Familiarity with core CXone administrative functions, including user and agent management, skill-based routing, and queue configuration
• Basic troubleshooting skills for common platform and voice-quality issues
• Ability to work effectively from documented procedures and escalates issues appropriately when they fall outside the scope of the role

How you can Stand out:

• NICE CXone certification, or actively pursuing certification
• Exposure to Salesforce or WFM integrations from an administrative or end-user perspective
• Previous experience working in an offshore, distributed, or international support model

Equal Opportunity Employer M/F/D/V

About the Company

Insite Managed Solutions

Industry-Leading Contact Center Consulting and Enablement SolutionsCustomized, scalable call center solutions for accelerated business success. LET'S TALKOUR EXPERTISEWe enable peak performance to drive innovation and accelerate success, propelling our clients to the forefront of their industries.In...

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