Remote Contact Center Automation & Integration Specialist

MicroSourcing; Manila; On-site; PHP 670,000 - 1,339,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Contact Center Automation & Integration Specialist (NiCE Cxone) to design and maintain automation workflows in a remote night-shift role based in the Philippines. You will develop routing logic, API-driven integrations, and reusable components across outbound and inbound processes.

You will troubleshoot, optimize, and refactor scripts, build API integrations, and collaborate with engineering to deliver scalable automation solutions.

Qualifications

• Experience with workflow automation, scripting, or process development.
• Hands-on experience with REST APIs, authentication models, and data mapping.
• Proficiency in JSON manipulation for API-driven integrations.
• Strong troubleshooting, analytical, and problem-solving skills.

Responsibilities

• Design and maintain communication workflows and automation scripts across outbound and inbound processes.
• Develop routing logic using scripting languages, conditional logic, variables, API calls, and reusable workflow components.
• Build automated processes capable of integrating with external systems and internal platforms.
• Troubleshoot, optimize, and refactor scripts to improve performance, accuracy, and reliability.
• Develop and maintain API integrations using REST APIs, JSON payloads, authentication tokens, and endpoints.
• Create API-driven automation for managing contacts, triggering workflows, updating records, reporting, and system-to-system synchronization.
• Build integration logic to exchange data between communication workflows and external systems such as CRMs, databases, or internal applications.
• Design automation solutions to reduce manual configuration and streamline workflow management.
• Implement API-driven processes for campaign, list, or workflow administration.
• Collaborate with engineering and product teams to design scalable automation solutions and long-term architecture improvements.
• Investigate issues related to workflow execution, integrations, and automated processes.
• Analyze logs, scripts, and system behaviors to identify root causes and implement fixes.
• Partner with internal teams and technical resources to resolve complex system and integration issues.

Skills

Workflow automation

REST APIs

JSON manipulation

Troubleshooting

Job description

MicroSourcing is seeking a Contact Center Automation & Integration Specialist (NiCE Cxone) to design and maintain automation workflows in a remote night-shift role based in the Philippines. You will develop routing logic, API-driven integrations, and reusable components across outbound and inbound processes.

You will troubleshoot, optimize, and refactor scripts, build API integrations, and collaborate with engineering to deliver scalable automation solutions.