Remote Senior CXone Studio Engineer—API Integrations & CRM

yGen Innovations Inc; Philippines; Remote; PHP 900.000 - 1.300.000; Vollzeit

Zusammenfassung

yGen Innovations is seeking Senior CXone Studio Engineers to join our distributed team serving enterprise contact centers. You will design, build, and maintain NiCE CXone Studio scripts for high-volume channels, and implement API integrations to connect Studio with external systems.

This remote role is based in the Philippines with PST coverage and night shifts. You will work with Snowflake, SFTP, and AWS to manage data flows, maintain code in Bitbucket, and tune routing and CXone features to

Qualifikationen

• 3 to 5 years of advanced NiCE CXone Studio scripting experience.
• Experience in a highly complex, high-volume, multi-queue contact center.
• Hands-on API integrations and managing external signals into Studio scripts.
• Experience with Personal Connection, Proactive XS, and Digital Experience channels (email, chat, SMS, WhatsApp).
• Experience building screen pops integrated with CRM platforms.
• Working knowledge of Snowflake, SFTP, and AWS services for contact center data flows.
• Experience maintaining code in source control systems such as Bitbucket.

Aufgaben

• Design, build, and maintain advanced NiCE CXone Studio scripts for voice and digital channels in a high-volume, multi-queue contact center.
• Build and support multiple API integrations and manage external signals into Studio scripts.
• Configure Personal Connection and Proactive XS for outbound and multi-modal customer outreach.
• Set up Digital Experience channels, including email, chat, TextTel SMS, and WhatsApp.
• Develop advanced screen pops for voice and digital interactions tied to multiple CRM platforms.
• Manage contact center data flows with Snowflake and SFTP, and integrate AWS services for data management and storage.
• Maintain Studio scripts and related code in Bitbucket.
• Configure and tune CXone features such as ACD routing and Feedback Manager.

Kenntnisse

CXone Studio scripting

API integrations

CRM integration experience

Tools

Snowflake

SFTP

AWS

Bitbucket

Jobbeschreibung

yGen Innovations is seeking Senior CXone Studio Engineers to join our distributed team serving enterprise contact centers. You will design, build, and maintain NiCE CXone Studio scripts for high-volume channels, and implement API integrations to connect Studio with external systems.

This remote role is based in the Philippines with PST coverage and night shifts. You will work with Snowflake, SFTP, and AWS to manage data flows, maintain code in Bitbucket, and tune routing and CXone features to