Senior CXone Studio Engineer

yGen Innovations Inc; Philippines; Remote; PHP 900,000 - 1,300,000; Full time

Job summary

yGen Innovations is seeking Senior CXone Studio Engineers to join our distributed team serving enterprise contact centers. You will design, build, and maintain NiCE CXone Studio scripts for high-volume channels, and implement API integrations to connect Studio with external systems.

This remote role is based in the Philippines with PST coverage and night shifts. You will work with Snowflake, SFTP, and AWS to manage data flows, maintain code in Bitbucket, and tune routing and CXone features to

Qualifications

• 3 to 5 years of advanced NiCE CXone Studio scripting experience.
• Experience in a highly complex, high-volume, multi-queue contact center.
• Hands-on API integrations and managing external signals into Studio scripts.
• Experience with Personal Connection, Proactive XS, and Digital Experience channels (email, chat, SMS, WhatsApp).
• Experience building screen pops integrated with CRM platforms.
• Working knowledge of Snowflake, SFTP, and AWS services for contact center data flows.
• Experience maintaining code in source control systems such as Bitbucket.

Responsibilities

• Design, build, and maintain advanced NiCE CXone Studio scripts for voice and digital channels in a high-volume, multi-queue contact center.
• Build and support multiple API integrations and manage external signals into Studio scripts.
• Configure Personal Connection and Proactive XS for outbound and multi-modal customer outreach.
• Set up Digital Experience channels, including email, chat, TextTel SMS, and WhatsApp.
• Develop advanced screen pops for voice and digital interactions tied to multiple CRM platforms.
• Manage contact center data flows with Snowflake and SFTP, and integrate AWS services for data management and storage.
• Maintain Studio scripts and related code in Bitbucket.
• Configure and tune CXone features such as ACD routing and Feedback Manager.

Skills

CXone Studio scripting

API integrations

CRM integration experience

Tools

Snowflake

SFTP

AWS

Bitbucket

Job description

yGen Innovations delivers end-to-end RPO (Recruitment Process Outsourcing) services to enterprise clients across multiple industries. Our team works embedded with client organizations to solve complex talent and technology challenges at scale.

We are building experienced NiCE CXone engineering professionals to support active and incoming client engagements for enterprise contact center operations. If you have a solid background in advanced CXone Studio scripting, API integrations, and omnichannel setup within a highly complex contact center, we want to hear from you.

What the Work Looks Like

Depending on the engagement, Senior CXone Studio Engineers typically work on:

• Designing, building, and maintaining advanced NiCE CXone Studio scripts for voice and digital channels in a high-volume, multi-queue contact center
• Building and supporting multiple API integrations and managing external signals into Studio scripts
• Configuring Personal Connection and Proactive XS for outbound and multi-modal customer outreach
• Setting up Digital Experience channels, including email, chat, TextTel SMS, and WhatsApp
• Developing advanced screen pops for voice and digital interactions tied to multiple CRM platforms
• Managing contact center data flows with Snowflake and SFTP, and integrating AWS services for data management and storage
• Maintaining Studio scripts and related code in source control such as Bitbucket
• Configuring and tuning ACD routing, Feedback Manager, and other standard CXone features

What We Look For

Must Have:

• Available to work PST coverage hours
• 3 to 5 years of advanced NiCE CXone Studio scripting experience
• Solid background working inside a highly complex, high-volume, multi-queue contact center
• Hands-on experience building API integrations and managing external signals into Studio scripts
• Experience with Personal Connection, Proactive XS, and Digital Experience channels such as email, chat, SMS, and WhatsApp
• Experience building screen pops integrated with CRM platforms
• Working knowledge of Snowflake, SFTP, and AWS services for contact center data flows
• Experience maintaining code in source control systems such as Bitbucket

Work Setup and Schedule

• Remote setup, Philippines-based
• PST timezone coverage, nigh shift in Philippines