Senior CXone Studio Engineer

yGen Innovations Inc.; Metro Manila; Remote; PHP 1,116,000 - 1,786,000; Full time

Job summary

yGen Innovations Inc. is seeking Senior CXone Studio Engineers to join our team, working remotely from the Philippines to support enterprise contact center engagements.

You will design, build, and maintain advanced NiCE CXone Studio scripts for voice and digital channels in a high-volume, multi-queue environment. You will also develop API integrations, configure Personal Connection and Proactive XS, and enable Digital Experience channels like email, chat, SMS, and WhatsApp.

Qualifications

• 3 to 5 years of advanced NiCE CXone Studio scripting experience.
• Solid background working inside a complex, high-volume, multi-queue contact center.
• Hands-on experience building API integrations and signals into Studio scripts.
• Experience with Personal Connection, Proactive XS, and Digital Experience channels (email, chat, SMS, WhatsApp).
• Experience building screen pops integrated with CRM platforms.
• Knowledge of Snowflake, SFTP, and AWS services for contact center data flows.
• Experience maintaining code in Bitbucket.

Responsibilities

• Design, build, and maintain advanced NiCE CXone Studio scripts for voice and digital channels.
• Build and support API integrations and manage external signals in Studio scripts.
• Configure Personal Connection and Proactive XS for outbound multi-modal outreach.
• Set up Digital Experience channels including email, chat, SMS, and WhatsApp.
• Develop screen pops tied to multiple CRM platforms.
• Manage contact center data flows with Snowflake, SFTP, and AWS services.

Skills

CXone Studio scripting

API integrations

CRM screen pops

Digital Experience channels

Scripting in complex contact centers

Tools

Bitbucket

Snowflake

SFTP

AWS services

Job description

Who We Are

yGen Innovations delivers end-to-end RPO (Recruitment Process Outsourcing) services to enterprise clients across multiple industries. Our team works embedded with client organizations to solve complex talent and technology challenges at scale.

We are building experienced NiCE CXone engineering professionals to support active and incoming client engagements for enterprise contact center operations. If you have a solid background in advanced CXone Studio scripting, API integrations, and omnichannel setup within a highly complex contact center, we want to hear from you.

What the Work Looks Like

Depending on the engagement, Senior CXone Studio Engineers typically work on:

• Designing, building, and maintaining advanced NiCE CXone Studio scripts for voice and digital channels in a high-volume, multi-queue contact center

• Building and supporting multiple API integrations and managing external signals into Studio scripts

• Configuring Personal Connection and Proactive XS for outbound and multi-modal customer outreach

• Setting up Digital Experience channels, including email, chat, TextTel SMS, and WhatsApp

• Developing advanced screen pops for voice and digital interactions tied to multiple CRM platforms

• Managing contact center data flows with Snowflake and SFTP, and integrating AWS services for data management and storage

• Maintaining Studio scripts and related code in source control such as Bitbucket

• Configuring and tuning ACD routing, Feedback Manager, and other standard CXone features

What We Look For

Must Have:

• Available to work PST coverage hours

• 3 to 5 years of advanced NiCE CXone Studio scripting experience

• Solid background working inside a highly complex, high-volume, multi-queue contact center

• Hands-on experience building API integrations and managing external signals into Studio scripts

• Experience with Personal Connection, Proactive XS, and Digital Experience channels such as email, chat, SMS, and WhatsApp

• Experience building screen pops integrated with CRM platforms

• Working knowledge of Snowflake, SFTP, and AWS services for contact center data flows

• Experience maintaining code in source control systems such as Bitbucket

Work Setup and Schedule

• Remote setup, Philippines-based

• PST timezone coverage, nigh shift in Philippines