Senior Customer Support Specialist | CRM Expert

Outsourcey; Taguig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for career growth

Work closely with industry leaders

Job summary

A BPO company in the Philippines is seeking a Customer Support Specialist with at least 5 years of experience. Responsibilities include handling customer inquiries via various channels, processing orders, and resolving complaints. The ideal candidate should excel in communication and problem-solving and have CRM proficiency. This position offers competitive salary and opportunities for career growth in a rapidly expanding environment.

Qualifications

• Minimum 5 years of previous experience in customer support or service role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and meticulous attention to detail.

Responsibilities

• Handle customer inquiries via phone, email, and chat professionally.
• Process customer orders, returns, and exchanges efficiently.
• Address and resolve customer complaints and issues promptly.
• Maintain up-to-date knowledge of client's products and services.
• Update and maintain customer records in the CRM system.
• Gather customer feedback and report trends to management.
• Assist in the creation of support documentation and FAQs.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Attention to detail

Proficiency in using CRM software

Ability to manage multiple tasks

Experience in retail or e-commerce environment

Tools

CRM software

Job description

A BPO company in the Philippines is seeking a Customer Support Specialist with at least 5 years of experience. Responsibilities include handling customer inquiries via various channels, processing orders, and resolving complaints. The ideal candidate should excel in communication and problem-solving and have CRM proficiency. This position offers competitive salary and opportunities for career growth in a rapidly expanding environment.