Senior Customer Service Specialist

Recruitify_HR; Quezon; On-site; PHP 350,000 - 550,000; Full time

Job summary

A customer service company in the Philippines is looking for a dedicated individual to provide customer service support. The role involves assisting customers with inquiries, resolving complaints, and maintaining customer records. Candidates should hold a Bachelor's degree and have 13 years of experience in customer service. Excellent communication, problem-solving skills, and a customer-oriented mindset are essential. Join a collaborative team focused on improving customer service quality.

Qualifications

• 13 years of experience in customer service.
• Ability to work well in a team environment.

Responsibilities

• Assist customers with inquiries and provide accurate information regarding products and services.
• Resolve customer complaints effectively.
• Process orders and requests promptly.
• Maintain customer records by updating account information.
• Collaborate with team members to improve customer service quality.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Customer-oriented mindset

Patience

Empathy

Education

Bachelor's degree in any related field

Job description

A customer service company in the Philippines is looking for a dedicated individual to provide customer service support. The role involves assisting customers with inquiries, resolving complaints, and maintaining customer records. Candidates should hold a Bachelor's degree and have 13 years of experience in customer service. Excellent communication, problem-solving skills, and a customer-oriented mindset are essential. Join a collaborative team focused on improving customer service quality.