Customer Experience Specialist

Recruitify_HR; Taguig; On-site; PHP 279,000 - 424,080; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service specialist to handle inquiries, assist with orders and resolve product-related issues. You will maintain accurate records of customer interactions and transactions while collaborating with team members to improve service delivery.

The role requires strong communication and interpersonal skills, proficiency in CRM software and Microsoft Office, and the ability to work under pressure while managing multiple tasks efficiently.

Qualifications

• Educational Qualifications: Bachelor’s degree in Business Administration or a related field.
• Experience Level: 58 years of relevant experience in customer service.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Proficiency in CRM software and Microsoft Office Suite.
• Qualities and Traits: Strong problem-solving abilities and a customer-centric attitude.
• Qualities and Traits: Ability to work under pressure and manage multiple tasks efficiently.

Responsibilities

• Handle customer inquiries and provide knowledgeable answers to questions
• Assist customers with order processing and product-related issues
• Resolve customer complaints in a timely and effective manner
• Maintain accurate records of customer interactions and transactions
• Work collaboratively with team members to improve service delivery

Skills

Communication skills

Interpersonal skills

Customer-centric attitude

Problem solving

Pressure management

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Microsoft Office

Job description

Recruitify_HR in the Philippines is seeking a customer service specialist to handle inquiries, assist with orders and resolve product-related issues. You will maintain accurate records of customer interactions and transactions while collaborating with team members to improve service delivery.

The role requires strong communication and interpersonal skills, proficiency in CRM software and Microsoft Office, and the ability to work under pressure while managing multiple tasks efficiently.