UK Customer Success Renewals Lead - Remote

Sleek; Metro Manila; Remote; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Work from home

Remote-friendly

Employee stock plan

Generous paid time off

Job summary

Sleek, a fast-growing fintech and corporate services platform, is hiring for a Customer Success focused role to renew services across a global SME client base. Based in the Philippines or India, you will drive revenue through renewals, upsell and churn reduction.

Join Sleek for flexible work options, remote work potential, and a culture of humility, collaboration and data-driven decision making. This role offers ownership and growth in a dynamic environment.

Qualifications

• Minimum 8 years experience in Sales, Account Management or Customer Success with revenue targets.
• Experience with SMEs, startups and UK market.
• Familiar with Tableau, Zendesk, Hubspot.
• Ability to resolve issues through cross-functional collaboration.
• Proactive to take up new projects to completion.

Responsibilities

• Achieve renewal rate targets monthly, CSAT, expansion and churn targets.
• Investigate customer end-to-end interactions to drive resolution and retention.
• Achieve monthly cash collection targets through renewal, upsell and upgrades.
• Understand and track pipeline in a data-driven way.
• Collaborate with accounting, corp sec, product and data to improve renewal processes.

Skills

Sales Driven

Ownership

Humility

Structured Thinking

Data driven

Customer-centric

Problem Solving

Collaboration

Autonomous/ Entrepreneurial

Tools

Tableau

Zendesk

Hubspot

Job description

Sleek, a fast-growing fintech and corporate services platform, is hiring for a Customer Success focused role to renew services across a global SME client base. Based in the Philippines or India, you will drive revenue through renewals, upsell and churn reduction.

Join Sleek for flexible work options, remote work potential, and a culture of humility, collaboration and data-driven decision making. This role offers ownership and growth in a dynamic environment.