Senior Customer Success & Renewals Executive (APAC)

Sleek Inc

Philippines

Remote

PHP 600,000 - 1,000,000

Full time

3 days ago

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Benefits offered by this job

Humility and kindness

Flexibility: remote work options

Financial benefits

Personal growth programmes

Job summary

Sleek Inc is seeking a Customer Success professional to renew services for Singapore clients while coordinating with cross-functional teams. The role emphasizes data-driven renewal strategies, customer satisfaction, and proactive problem solving across sales, support, and product.

Ideal candidate has experience with renewals, is comfortable handling complex accounts, and can operate in a fast-paced, culturally diverse environment.

Qualifications

Experience with SMEs/startups in Singapore market.
Ability to collaborate across internal and external teams.
Familiar with Tableau, Zendesk, Husbpot.
Experience handling complex customers and escalations.
Proactive to take up new projects to completion.

Responsibilities

Aim to renew all services and achieve monthly renewal rate targets.
Investigate end-to-end customer interactions to drive resolution across teams.
Meet monthly cash collection targets via renewal, upsell and upgrades.
Maintain data-driven view of pipeline and prioritize ticket resolution to hit monthly targets.
Collaborate with cross-functional teams to improve renewal processes and share best practices.

Skills

SME & startups (Singapore)

Cross-cultural exposure

Issue resolution

Tableau

Zendesk

Husbpot

Escalation handling

Proactive project completion

Tools

Tableau

Zendesk

Husbpot

Job description

Ideal candidate has experience with renewals, is comfortable handling complex accounts, and can operate in a fast-paced, culturally diverse environment.

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