Senior Customer Service & Training Specialist

Recruitify_HR; Metro Manila; On-site; PHP 290,000 - 424,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking an experienced customer service professional to deliver exceptional service through clear communication and solution-focused support. The role involves handling inbound and outbound calls, resolving inquiries, and documenting interactions with precision.

You will also assist in training new team members and share best practices to raise our service standards. A diploma and 5–8 years of experience are preferred for this position.

Qualifications

• Diploma in a relevant field.
• 5–8 years of experience.
• Strong communication and interpersonal skills.
• Patience, empathy, and the ability to work under pressure.
• Ability to follow company protocols and procedures.

Responsibilities

• Provide exceptional customer service through effective communication and problem-solving.
• Handle inbound and outbound calls while maintaining a professional demeanor.
• Resolve customer inquiries efficiently and accurately.
• Document customer interactions and feedback in a detailed manner.
• Assist in training new team members and sharing best practices.

Skills

Communication

Interpersonal skills

Patience

Empathy

Problem solving

Education

Diploma in a relevant field

Job description

Recruitify_HR in the Philippines is seeking an experienced customer service professional to deliver exceptional service through clear communication and solution-focused support. The role involves handling inbound and outbound calls, resolving inquiries, and documenting interactions with precision.

You will also assist in training new team members and share best practices to raise our service standards. A diploma and 5–8 years of experience are preferred for this position.