Customer Service Specialist — Fast-Paced Call Center

Gratitude Philippines; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service firm in Metro Manila, Philippines is looking for dedicated individuals to provide excellent customer service. The role involves handling calls, documenting interactions, and resolving customer inquiries effectively. Candidates should hold a bachelor's degree and have 1-3 years of relevant experience. Ideal applicants are empathetic and possess strong communication skills. The position may require flexible working hours, including evenings and weekends.

Qualifications

• 1-3 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide excellent customer service through effective communication and problem-solving.
• Handle inbound and outbound calls in a professional manner.
• Document customer interactions and transactions accurately.
• Assist customers with inquiries related to products and services.
• Resolve customer complaints and elevate issues as necessary.

Skills

Strong verbal and written communication skills

Problem-solving

Empathetic

Patient

Customer-oriented

Education

Bachelor's degree in a relevant field

Job description

A customer service firm in Metro Manila, Philippines is looking for dedicated individuals to provide excellent customer service. The role involves handling calls, documenting interactions, and resolving customer inquiries effectively. Candidates should hold a bachelor's degree and have 1-3 years of relevant experience. Ideal applicants are empathetic and possess strong communication skills. The position may require flexible working hours, including evenings and weekends.