Senior Customer Experience Specialist - Bonus & Benefits

Recruitify_HR; Muntinlupa; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading call center in Manila is looking for a Customer Service Representative to provide outstanding support to customers via phone, email, and chat. The ideal candidate should have 5-8 years of experience and a diploma in a relevant field, demonstrate excellent communication and problem-solving skills, and be able to work in a fast-paced environment. The position offers benefits like a performance bonus, health insurance, and employee incentives, with a full-time work schedule on-site in Muntinlupa.

Qualifications

• 5-8 years of relevant experience in customer service.
• Ability to work in a fast-paced environment.
• Flexibility to work evenings and weekends.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to improve processes.
• Assist in training new team members.

Skills

Excellent communication skills

Strong problem-solving abilities

Patience and empathy

Education

Diploma in relevant field

Job description

A leading call center in Manila is looking for a Customer Service Representative to provide outstanding support to customers via phone, email, and chat. The ideal candidate should have 5-8 years of experience and a diploma in a relevant field, demonstrate excellent communication and problem-solving skills, and be able to work in a fast-paced environment. The position offers benefits like a performance bonus, health insurance, and employee incentives, with a full-time work schedule on-site in Muntinlupa.