Customer Experience Specialist — Support & Training

Recruitify_HR; Muntinlupa; On-site; PHP 334,800 - 446,400; Full time

Job summary

A customer service firm is looking for a customer service representative based in Metro Manila, Philippines. The ideal candidate will have 3–5 years of experience in customer service, with strong communication and interpersonal skills. Responsibilities include providing exceptional service via phone, email, and chat, resolving inquiries efficiently, and maintaining detailed records. The position also involves collaboration with team members and assisting in training new staff, ensuring a positive customer experience.

Qualifications

• 3–5 years of experience in customer service or a related field.
• Empathetic and patient approach to customer interactions.
• Ability to work in a team-oriented environment.

Responsibilities

• Provide exceptional customer service and support via phone, email, and chat.
• Resolve customer inquiries and issues effectively.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance customer experience.
• Assist in training new staff.

Skills

Strong communication skills

Interpersonal skills

Proficiency in customer service software

Proficiency in Microsoft Office Suite

Ability to work under pressure

Education

Diploma in a relevant field or equivalent experience

Job description

A customer service firm is looking for a customer service representative based in Metro Manila, Philippines. The ideal candidate will have 3–5 years of experience in customer service, with strong communication and interpersonal skills. Responsibilities include providing exceptional service via phone, email, and chat, resolving inquiries efficiently, and maintaining detailed records. The position also involves collaboration with team members and assisting in training new staff, ensuring a positive customer experience.