Senior Call Center Specialist — Customer Experience (Manila)

Recruitify_HR; Mandaluyong; On-site; PHP 355,446 - 425,754; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A recruitment agency is seeking a Call Center Associate in Mandaluyong. This position requires 5-7 years of call center experience and a diploma in a relevant field. Key responsibilities include handling inbound and outbound calls, providing customer support, and documenting interactions. The ideal candidate possesses strong communication and multitasking skills. The role offers on-site work with performance-based incentives and a supportive work environment.

Qualifications

• 5–7 years of experience in a call center environment.
• Strong communication and interpersonal skills required.
• Ability to multitask and manage time effectively.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Provide customer support and resolve issues effectively.
• Document customer interactions and feedback accurately.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and targets consistently.

Skills

Strong communication skills

Interpersonal skills

Ability to multitask

Customer-focused

Education

Diploma in relevant field

Job description

A recruitment agency is seeking a Call Center Associate in Mandaluyong. This position requires 5-7 years of call center experience and a diploma in a relevant field. Key responsibilities include handling inbound and outbound calls, providing customer support, and documenting interactions. The ideal candidate possesses strong communication and multitasking skills. The role offers on-site work with performance-based incentives and a supportive work environment.