Senior Customer Service Specialist – Multi-Channel Support

Gratitude Jobs Ahead Hr Inc; Pasay; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

Gratitude Jobs Ahead Hr Inc in Manila & Pampanga is seeking a Customer Service Associate for an on-site role in Pasay. The position requires 3–5 years of customer service experience and a Bachelor's degree, and offers a full-time schedule with a salary up to 20k–40k.

You will provide outstanding service across phone, email and chat, resolve inquiries promptly, document interactions, and work with teammates to improve processes. The company offers health benefits (HMO) and incentives.

Qualifications

• Proven ability to provide exceptional customer service across multiple channels.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Resolve customer inquiries and issues in a timely and professional manner.
• Maintain a thorough understanding of company products and services to effectively assist customers.
• Document customer interactions and provide feedback for continuous improvement.
• Collaborate with team members to enhance customer satisfaction and streamline processes.

Skills

Communication skills

Team collaboration

Education

Bachelor's degree in a related field

Job description

Gratitude Jobs Ahead Hr Inc in Manila & Pampanga is seeking a Customer Service Associate for an on-site role in Pasay. The position requires 3–5 years of customer service experience and a Bachelor's degree, and offers a full-time schedule with a salary up to 20k–40k.

You will provide outstanding service across phone, email and chat, resolve inquiries promptly, document interactions, and work with teammates to improve processes. The company offers health benefits (HMO) and incentives.