Senior Customer Experience Specialist

Recruitify_HR; Pasig; On-site; PHP 335,000 - 558,000; Full time

Job summary

Recruitify_HR is seeking an experienced customer service professional in Metro Manila, Pasig. The role involves assisting customers via phone, email, or chat, resolving complaints, and providing timely solutions.

The ideal candidate has a Bachelor's degree and 5–8 years of relevant experience, with strong communication and interpersonal skills, empathy, and the ability to work in a fast-paced environment. This position offers full-time employment on-site in Pasig.

Qualifications

• Assist customers via phone, email, or chat.
• Resolve customer complaints with timely solutions.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Collaborate with team members to enhance customer satisfaction.

Responsibilities

• Assist customers via phone, email, or chat.
• Resolve customer complaints with timely solutions.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Collaborate with team members to enhance customer satisfaction.

Skills

Communication skills

Interpersonal skills

Problem-solving

Empathy

Customer-oriented

Dealing with difficult situations

Education

Bachelor's degree

Job description

Recruitify_HR is seeking an experienced customer service professional in Metro Manila, Pasig. The role involves assisting customers via phone, email, or chat, resolving complaints, and providing timely solutions.

The ideal candidate has a Bachelor's degree and 5–8 years of relevant experience, with strong communication and interpersonal skills, empathy, and the ability to work in a fast-paced environment. This position offers full-time employment on-site in Pasig.