Senior Customer Service & Experience Specialist

Gratitude Jobs Ahead Hr Inc; Taguig; On-site; PHP 360,000 - 700,000; Full time

Job summary

Gratitude Jobs Ahead Hr Inc in Taguig, Philippines, is seeking an experienced Customer Support Specialist to assist customers with inquiries, provide product information, and resolve issues efficiently. The role requires 5-8 years of experience, a diploma, and outstanding communication skills.

You will maintain records, collaborate with the team, and ensure exceptional service in an office setting with occasional extended hours.

Qualifications

• Diploma or equivalent in a relevant field.
• 5-8 years of experience in customer support or a related role.
• Excellent communication and interpersonal skills are essential.
• Strong problem-solving skills and a customer-oriented attitude.
• Office environment with occasional extended hours.
• Ability to multitask and manage time effectively.

Responsibilities

• Assist customers with inquiries and provide detailed information about products and services.
• Resolve customer complaints effectively and in a timely manner to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes and enhance the customer experience.
• Adhere to company policies and procedures while delivering exceptional customer service.

Skills

Customer service

Communication

Interpersonal skills

Education

Diploma or equivalent

Tools

CRM software

MS Office

Job description

Gratitude Jobs Ahead Hr Inc in Taguig, Philippines, is seeking an experienced Customer Support Specialist to assist customers with inquiries, provide product information, and resolve issues efficiently. The role requires 5-8 years of experience, a diploma, and outstanding communication skills.

You will maintain records, collaborate with the team, and ensure exceptional service in an office setting with occasional extended hours.