Senior Customer Service Specialist - Makati On-site Perks

Gratitude Jobs Ahead HR Inc; Makati; On-site; PHP 355,000 - 426,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

Gratitude Jobs Ahead HR Inc in Makati is seeking a Customer Service Representative to handle inquiries and provide timely solutions. The role requires 5-7 years of experience and a diploma, with excellent communication and interpersonal skills. It is an on-site position offering equity, performance bonuses, and an incentive program.

The successful candidate will document interactions, collaborate with the team, and ensure high service quality while meeting deadlines in a dynamic environment.

Qualifications

• Diploma in a relevant field is required.
• 5-7 years of experience in customer service.
• Excellent communication and interpersonal skills are essential.
• Strong problem-solving abilities are required.
• Patience and empathy towards customers.

Responsibilities

• Handle customer inquiries and provide solutions in a timely manner.
• Maintain a high level of professionalism while interacting with clients.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service quality.
• Process orders, forms, and applications efficiently.

Skills

Excellent communication and Interper.,

Strong problem-solving abilities

Education

Diploma in a relevant field

Job description

Gratitude Jobs Ahead HR Inc in Makati is seeking a Customer Service Representative to handle inquiries and provide timely solutions. The role requires 5-7 years of experience and a diploma, with excellent communication and interpersonal skills. It is an on-site position offering equity, performance bonuses, and an incentive program.

The successful candidate will document interactions, collaborate with the team, and ensure high service quality while meeting deadlines in a dynamic environment.