Senior Customer Service Specialist - Equity & Bonus Eligible

Recruitify_HR; Mandaluyong; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

HMO

Job summary

A recruitment agency is seeking an experienced customer service representative for an on-site position in Mandaluyong, Philippines. The candidate should have 3-5 years of experience and possess a diploma or equivalent in a relevant field. Responsibilities include managing customer inquiries, resolving issues, and maintaining detailed records. Strong communication skills, empathy, and multitasking capabilities are essential for success in this role. This full-time position offers various perks including health insurance and performance bonuses.

Qualifications

• 3-5 years of experience in customer service or related field.
• Empathetic, patient, and detail-oriented qualities.

Responsibilities

• Handle incoming customer inquiries and provide timely responses.
• Resolve customer issues and complaints professionally.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to enhance customer service processes.

Skills

Strong communication skills

Interpersonal skills

Multitasking

Detail-oriented

Education

Diploma in a relevant field

Job description

A recruitment agency is seeking an experienced customer service representative for an on-site position in Mandaluyong, Philippines. The candidate should have 3-5 years of experience and possess a diploma or equivalent in a relevant field. Responsibilities include managing customer inquiries, resolving issues, and maintaining detailed records. Strong communication skills, empathy, and multitasking capabilities are essential for success in this role. This full-time position offers various perks including health insurance and performance bonuses.