Senior Customer Service Lead - On-site Makati

YGC Corporate Services, Inc.; Makati; On-site; PHP 300,000 - 450,000; Full time

Job summary

YGC Corporate Services, Inc. is seeking a dedicated Customer Service Officer to join our Makati on-site team. You will handle inquiries, resolve complaints, and ensure customers have a positive experience with our services.

The role requires a Bachelor's degree and at least five years of related experience. You will maintain customer records, manage policy changes, and build strong client relationships while escalating issues when needed.

Qualifications

• Bachelor's degree in Business Administration, Communications, or related field.
• Minimum of five years of related work experience.
• Excellent written and verbal communication.
• Strong customer service skills: empathy, active listening, patience.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Handle customer questions and concerns via phone and email.
• Resolve customer complaints and explain company policies.
• Maintain accurate records of customer interactions and transactions.
• Update customer databases with changes to contact details.
• Process policy changes, renewals, and cancellations with proper documentation.
• Maintain positive relationships with clients and escalate complex issues.
• Perform other assignments as directed by Head of Office.

Skills

Empathy

Active listening

Patience

Professional demeanor

Clear communication

Issue resolution

Organization skills

Time management

Multitasking

Education

Bachelor's degree

Job description

YGC Corporate Services, Inc. is seeking a dedicated Customer Service Officer to join our Makati on-site team. You will handle inquiries, resolve complaints, and ensure customers have a positive experience with our services.

The role requires a Bachelor's degree and at least five years of related experience. You will maintain customer records, manage policy changes, and build strong client relationships while escalating issues when needed.