On-site Customer Experience Specialist - Equity & Bonus Eligible

Gratitude Jobs Ahead HR Inc; Muntinlupa; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Job summary

Gratitude Jobs Ahead HR Inc. in Muntinlupa is seeking a Customer Service Associate for an on-site role, requiring 3-5 years of customer service experience and a Bachelor's degree. The position involves handling inquiries across multiple channels and contributing to a positive customer experience.

You will resolve issues, document interactions, and work with the team to continually improve service delivery. This full-time role may require occasional overtime.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 3-5 years of experience in customer service.
• Strong communication and interpersonal skills.
• Problem-solving skills and ability to handle pressure.

Responsibilities

• Provide exceptional customer support across various channels, including phone, email, and chat.
• Resolve customer inquiries, complaints, and issues in a timely and professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve processes and enhance customer experience.
• Participate in training and development sessions to improve service delivery.

Skills

Strong communication and interpersonal

Problem-solving under pressure

Education

Bachelor's degree in a relevant field

Job description

Gratitude Jobs Ahead HR Inc. in Muntinlupa is seeking a Customer Service Associate for an on-site role, requiring 3-5 years of customer service experience and a Bachelor's degree. The position involves handling inquiries across multiple channels and contributing to a positive customer experience.

You will resolve issues, document interactions, and work with the team to continually improve service delivery. This full-time role may require occasional overtime.