Senior Customer Service Specialist — HMO & Bonuses, Makati

Recruitify_HR; Makati; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading recruitment agency in Metro Manila is looking for a skilled Customer Service Representative to provide exceptional service through various communication channels. The role requires 5-10 years of experience in customer service, along with strong communication skills and proficiency in customer service software. This full-time position is located on-site in Makati, offering various incentives and opportunities for employee recognition and rewards.

Qualifications

• 5–10 years of experience in a customer service role.
• Further education is a plus.
• Patient, empathetic, able to handle challenging situations.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues timely and effectively.
• Maintain knowledge of product offerings and services.
• Document customer interactions accurately.
• Collaborate with team members to improve service processes.

Skills

Strong communication skills

Customer service software proficiency

Microsoft Office Suite proficiency

Education

High School diploma or equivalent

Job description

A leading recruitment agency in Metro Manila is looking for a skilled Customer Service Representative to provide exceptional service through various communication channels. The role requires 5-10 years of experience in customer service, along with strong communication skills and proficiency in customer service software. This full-time position is located on-site in Makati, offering various incentives and opportunities for employee recognition and rewards.