Customer Care Specialist — Call Center (Makati, Onsite)

Recruitify_HR; Makati; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Health Insurance

Job summary

A leading recruitment firm in Makati is seeking a dedicated customer service representative for an on-site position. The ideal candidate will have 1-3 years of experience in a call center environment, strong communication skills, and the ability to effectively resolve customer inquiries and complaints. Responsibilities include maintaining records of customer interactions and collaborating with team members to improve service delivery. The role supports a rewarding work environment with benefits like an equity incentive plan and health insurance.

Qualifications

• 1-3 years of experience in a call center or customer service role.
• Proficiency in using call center software.
• Strong team collaboration skills.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Resolve customer complaints to enhance satisfaction.
• Maintain detailed records of customer interactions.

Skills

Strong communication skills

Interpersonal skills

Proficiency in call center software

Calm under pressure

Team collaboration

Education

Bachelor’s degree in a relevant field

Tools

CRM systems

Job description

A leading recruitment firm in Makati is seeking a dedicated customer service representative for an on-site position. The ideal candidate will have 1-3 years of experience in a call center environment, strong communication skills, and the ability to effectively resolve customer inquiries and complaints. Responsibilities include maintaining records of customer interactions and collaborating with team members to improve service delivery. The role supports a rewarding work environment with benefits like an equity incentive plan and health insurance.