Senior Customer Service Specialist — Fast-Paced Support & Growth

Outsourced Quality Assured Services Inc. (ISO Certified); Philippines; On-site; PHP 561,000 - 1,052,000; Full time

Benefits offered by this job

HMO + 1 Free Dependent

Job summary

Outsourced.ph in the Philippines is looking for a customer service specialist to deliver high-quality support to members. You will handle inquiries by phone, research and resolve requests with urgency, and strive to exceed expectations while maintaining professionalism.

The role requires 4+ years of customer service experience, excellent communication, and the ability to adapt quickly in a fast-paced environment.

Qualifications

• 4+ years of customer service experience.
• Excellent written and oral communication.
• This is a fast-paced role requiring quick adaptation.
• Polite and professional conduct with strong interpersonal skills.
• Proactive attitude with problem-solving ability.
• Independent with good time management and organization skills.
• Confident to prioritize and meet deadlines under pressure.
• Computer and technology savvy.

Responsibilities

• Provide high level customer service via phone.
• Thoroughly research and respond to member requests with urgency and professionalism.
• Exceed customer expectations and enhance engagement/satisfaction.
• Troubleshoot and communicate across multiple platforms.
• Evaluate customer experience and suggest improvements.
• Meet or exceed KPI targets including time to first response and CSAT.
• Support other teams when needed.

Skills

Customer service

Communication skills

Time management

Problem solving

Adaptability

Job description

Outsourced.ph in the Philippines is looking for a customer service specialist to deliver high-quality support to members. You will handle inquiries by phone, research and resolve requests with urgency, and strive to exceed expectations while maintaining professionalism.

The role requires 4+ years of customer service experience, excellent communication, and the ability to adapt quickly in a fast-paced environment.