Senior Customer Service Specialist — Flexible Shifts

Recruitify_HR; Metro Manila; On-site; PHP 424,000 - 603,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking an experienced Customer Service Specialist to provide exceptional support via phone, email, and chat, with a focus on resolving inquiries and maintaining precise customer records. The role emphasizes empathy, patient problem-solving, and the ability to multitask across high-volume interactions.

You will handle complaints, collaborate with teammates to boost efficiency, and stay updated on product knowledge to assist customers effectively.

Qualifications

• Bachelor’s degree in a relevant field.
• 3-5 years of experience in customer service.
• Strong communication and interpersonal skills.
• Empathetic, patient, and problem-solving oriented.
• Ability to multitask and handle high call volumes.
• Flexible to work in shifts, including weekends.

Responsibilities

• Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
• Manage and update customer accounts and records accurately in the system.
• Handle customer complaints and provide effective solutions to enhance satisfaction.
• Collaborate with team members to improve efficiency and customer experience.
• Stay updated with product knowledge to effectively assist customers.

Skills

Communication skills

Interpersonal skills

Multitasking

Education

Bachelor’s degree in a relevant field

Job description

Recruitify_HR in the Philippines is seeking an experienced Customer Service Specialist to provide exceptional support via phone, email, and chat, with a focus on resolving inquiries and maintaining precise customer records. The role emphasizes empathy, patient problem-solving, and the ability to multitask across high-volume interactions.

You will handle complaints, collaborate with teammates to boost efficiency, and stay updated on product knowledge to assist customers effectively.