Customer Care Specialist — Manila | Bonus & Equity Plan

Recruitify_HR; Muntinlupa; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Insurance

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A recruitment agency is looking for a Customer Service Associate in Muntinlupa, Philippines. The ideal candidate will have 3-5 years of customer service experience and a Bachelor’s degree. Responsibilities include providing excellent customer service via phone, email, and chat, resolving complaints, and maintaining records. This full-time position offers various benefits including an equity incentive plan, performance bonuses, and health insurance. Applicants must be empathetic and able to work in a fast-paced environment.

Qualifications

• 3-5 years of customer service experience required.
• Must maintain detailed records of customer interactions.
• Willingness to work flexible hours as needed.

Responsibilities

• Provide excellent customer service via phone, email, and chat.
• Resolve customer complaints in a timely manner.
• Collaborate with team members to improve customer satisfaction.

Skills

Strong verbal and written communication skills

Empathetic and customer-focused mindset

Ability to work in a fast-paced environment

Education

Bachelor’s degree in a relevant field

Job description

A recruitment agency is looking for a Customer Service Associate in Muntinlupa, Philippines. The ideal candidate will have 3-5 years of customer service experience and a Bachelor’s degree. Responsibilities include providing excellent customer service via phone, email, and chat, resolving complaints, and maintaining records. This full-time position offers various benefits including an equity incentive plan, performance bonuses, and health insurance. Applicants must be empathetic and able to work in a fast-paced environment.