Customer Experience Specialist — Equity & Bonus Eligible

Recruitify_HR; Pasay; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A hiring agency is seeking a Customer Service Associate in Pasay, Philippines. The ideal candidate will have a Bachelor's degree and 1-3 years of experience in customer service. Responsibilities include assisting customers, resolving complaints, processing orders, and maintaining records. Strong communication skills and a customer-oriented mindset are essential. The role offers a chance to work in a supportive team environment with opportunities for growth and development.

Qualifications

• 1-3 years of experience in customer service.
• Ability to work well in a team environment.

Responsibilities

• Assist customers with inquiries and provide accurate information.
• Resolve customer complaints effectively and ensure satisfaction.
• Process orders, requests, and maintain customer records.
• Collaborate with team members to improve service quality.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Customer-oriented mindset

Patience

Empathy

Education

Bachelor’s degree in any related field

Job description

A hiring agency is seeking a Customer Service Associate in Pasay, Philippines. The ideal candidate will have a Bachelor's degree and 1-3 years of experience in customer service. Responsibilities include assisting customers, resolving complaints, processing orders, and maintaining records. Strong communication skills and a customer-oriented mindset are essential. The role offers a chance to work in a supportive team environment with opportunities for growth and development.