Manila Senior Customer Service Specialist – Bonuses & Equity

Recruitify_HR; Manila; On-site; PHP 355,446 - 425,754; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

Health Maintenance Organization (HMO)

Job summary

A leading BPO company is seeking a Customer Service representative in Manila to assist customers with inquiries and ensure high satisfaction levels. This full-time role requires 5-10 years of experience and demands excellent communication and interpersonal skills. The ideal candidate will adeptly handle customer complaints, document interactions, and work collaboratively in a fast-paced environment. Perks include an equity incentive plan and a performance bonus.

Qualifications

• 5–10 years of experience in customer service.
• Excellent communication and interpersonal skills required.
• Strong problem-solving abilities and a customer-oriented mindset.

Responsibilities

• Assist customers with inquiries and provide effective solutions.
• Manage customer complaints and provide appropriate resolutions.
• Maintain high customer satisfaction through effective communication.
• Document customer interactions for continuous improvement.
• Collaborate with team members to enhance service delivery.

Skills

Excellent communication skills

Interpersonal skills

Strong problem-solving abilities

Customer-oriented mindset

Education

High School diploma or equivalent

Job description

A leading BPO company is seeking a Customer Service representative in Manila to assist customers with inquiries and ensure high satisfaction levels. This full-time role requires 5-10 years of experience and demands excellent communication and interpersonal skills. The ideal candidate will adeptly handle customer complaints, document interactions, and work collaboratively in a fast-paced environment. Perks include an equity incentive plan and a performance bonus.