Customer Service Supervisor — On-Site, Growth & Equity

Recruitify_HR; Mandaluyong; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Free Meals

Sleeping Quarters

Annual Company Trip

Job summary

A recruiting agency is looking for a Customer Service Representative in Mandaluyong. The ideal candidate should possess a High School Diploma, with 1-3 years experience in BPO. Responsibilities include answering customer calls, providing product information, and resolving issues efficiently. Strong English language skills and excellent customer service abilities are essential. The company offers perks such as equity incentives, performance bonuses, and additional benefits like free meals and annual trips.

Qualifications

• 1-3 years in BPO experience.
• Must have strong customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer incoming calls and assist customers with inquiries and concerns.
• Provide accurate information regarding products and services.
• Manage and prioritize scheduling requests to optimize team efficiency.
• Resolve customer issues promptly while ensuring high levels of satisfaction.
• Document customer interactions and maintain records for review.

Skills

Proficient in English language

Excellent customer service skills

Strong scheduling abilities

Proficient in problem-solving techniques

Education

High School Diploma or equivalent

Job description

A recruiting agency is looking for a Customer Service Representative in Mandaluyong. The ideal candidate should possess a High School Diploma, with 1-3 years experience in BPO. Responsibilities include answering customer calls, providing product information, and resolving issues efficiently. Strong English language skills and excellent customer service abilities are essential. The company offers perks such as equity incentives, performance bonuses, and additional benefits like free meals and annual trips.