Senior Customer Care Specialist | HMO & Performance Bonus

Recruitify_HR; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

Health Insurance (HMO)

Job summary

A customer service recruitment firm is seeking a Customer Service Representative for an on-site role in Mandaluyong. The ideal candidate will provide exceptional service to clients through various channels and resolve complaints effectively. Required qualifications include a High School Diploma and 5-8 years of experience in customer service. The position offers a performance bonus and health insurance from day one.

Qualifications

• 5-8 years of experience in customer service roles.
• Ability to assist customers with inquiries and service issues.
• Capable of resolving complaints efficiently.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Collaborate with team members to enhance customer experience.
• Maintain accurate records of customer interactions.

Skills

Excellent communication and interpersonal skills

Proficient in using customer service software and tools

Strong problem-solving abilities

Customer-focused mindset

Ability to work in a fast-paced environment

Education

High School Diploma or equivalent

Job description

A customer service recruitment firm is seeking a Customer Service Representative for an on-site role in Mandaluyong. The ideal candidate will provide exceptional service to clients through various channels and resolve complaints effectively. Required qualifications include a High School Diploma and 5-8 years of experience in customer service. The position offers a performance bonus and health insurance from day one.